Returns & Exchanges

Our policy

You can request a return or exchange within 7 days of receiving your order. Items must be unworn, unwashed and with all tags attached.

Items we can’t accept

• Custom or made-to-measure pieces
• Items bought on final sale
• Earrings and intimate items, for hygiene reasons

How to start a return

• Message us on WhatsApp (0204770263) or email sales@margowrld.com with your order number and the item.
• We’ll confirm and share where to send it. Return delivery is paid by the customer / by Margo — choose one.
• Once we receive and check the item, we’ll arrange your exchange or refund.

Refunds

Refunds go back to your original payment method through Paystack within 5–10 business days of approval. Delivery fees are non-refundable — keep or remove.